Frequently asked questions.

While the Official Rules outline the complete details of this promotion, your question may already be answered below.

Q. What are the prizes for this promotion?
A. Grand Prize:
• $1,000 gift card
If winner is a resident of Canada, 30% of prize value will be deducted and remitted to the IRS as required by law for a total of $700 USD gift card, but no further taxes will apply. If winner is a resident of the United States, he/she will be responsible for all taxes associated with the acceptance of the prize. See the Official Rules for complete details.
Q. I entered but have not seen my points deducted from my Beauty Insider account. Did my entry go through?
A. All points will be deducted upon completion of the program between October 28 and November 1, 2019.
Q. How many prizes are in the promotion?
A. There is one Grand Prize of a $1,000 gift card in all 487 stores.
Q. How will I know if I’m a sweepstakes winner?
A. The drawing will be held on or around November 11, 2019. The winner will be notified via the email address associated with their Beauty Insider account.
Q. I got a message that I’ve already entered today, but I haven’t. What should I do?
A. Make sure you are visiting directly rather than a bookmarked page in your browser.
Q. I think I’m having technical issues. What should I do?
A. Sometimes it’s a simple thing like updating your browser. Check to be sure that you have a modern version of Chrome, Internet Explorer, Firefox, or Safari. Also, you may want to check your browser preferences section to be sure JavaScript is enabled. Clearing your cache and cookies also helps in this instance.
Q. I have recently moved or updated my email address. Can I change my registration information for this promotion?
A. We apologize for any inconvenience, but due to the number of entries we receive, we are unable to change registration information in your Beauty Insider profile.
Q. Why do I need to take a skills test if I win a prize and am a Canadian resident?
A. It is a legal requirement for a Canadian winner of a game of chance to complete a time-limited, skill-testing question in order to be eligible to receive a prize.